Yes, we ship to most countries in the world. Packages shipped to international addresses generally take up to 7 - 16 business days to arrive after your order is processed. Note that orders often will be passed to and delivered by your country's local post office.
All our products are shipped via international courier-service. These packages contain a track & trace so that we can see approximately when it will arrive. Once within your country, the local delivery services will take over.
It depends on where you are. Orders processed can take anywhere from 7 - 16 business days. Delivery details will be provided in your confirmation email. If you have not received your products, feel free to email us at firstname.lastname@example.org. For more information about our shipping, we recommend you to take a look at our Shipping & Returns page.
99% of the ordered products are delivered within the expected delivery time. There are sometimes cases of delayed arrival of the order. This is often due to problems in the shipping or delivery process.
If you haven't received anything 7 days after the expected delivery time, please contact us so we can help you.
99% of the time our shipping is free of taxes, fees and duties. While this is something that happens on very rare occasions, we have no control over this and cannot estimate additional fees. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
We always aim to make sure our customers love our caps, but if you do need to return an order, we are happy to help. Just email us directly and we will take you through the process.Please note that a return order must be made within 14 days of receiving your product. Please contact us at email@example.com with your order # and email.
It takes up to 7 business days for your refund to come through, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via registered mail. We will refund you the amount you paid for the order, minus shipping and packaging. For more info, check out our Shipping & Returns page.
Please email us right when the order is placed. Orders can be cancelled or changed within 3 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to firstname.lastname@example.org.
Good question! We send out an Order Confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spamfolder, it is possible the order was not fully placed or that your email was entered incorrectly Please contact us via our email at email@example.com and we will make sure it gets straightened out.
We offer you the option to track your order by simply entering your order number and email address. After you have placed your order you will immediately receive an order number. You can use this on the 'Track your order' page.
You can send us an email to firstname.lastname@example.org. We are happy to help you.
We accept all major payment methods including: Creditcard (Visa, Mastercard & Maestro), iDeal, Bancontact, Belfius, KBC.